Doubletree by Hilton Crystal City Cendyn ePlanner

Skip Navigation Links

Credit Policy
 

Should you require Direct Billing (similar to Invoicing) of your master account, you must complete and return our credit application at least (30) days prior to your events Start Date. Applications received inside of (30) days will still be processed, however a backup form of payment will be required. Your Catering or Event Manager will inform you once a decision has been reached.
See below for acceptable alternative forms of payment and the guidelines associated with each. Please see your Catering or Event Manager with any questions.
 
 
*IF CREDIT IS NOT ESTABLISHED WITH THE HOTEL, ADVANCED PAYMENT OF ALL RELATED CHARGES IS REQUIRED AND MAY BE PRESENTED VIA CREDIT CARD, CASH OR CASHIER’S CHECK.
**IF ADVANCED PAYMENT IS NOT RECEIVED AS INDICATED BELOW AND CREDIT HAS NOT BEEN ESTABLISHED WITH THE HOTEL, THE HOTEL RESERVES THE RIGHT NOT TO RENDER SERVICES.

Credit Card:
A copy of a COMPLETE and VALID Credit Card Authorization Form must be on file. Your Credit Card will be authorized (no actual charge) for the anticipated total of your event no fewer than 7 Business days prior to your event. 72 Business Hours (3 Business Days) prior to your event your Credit Card will be charged for the Total GUARANTEED amount as a deposit. Following the completion of your event, any additional charges not already covered by your deposit will also be charged to your Credit Card on file. Should final charges amount to less than the deposit charged in advance, the balance will be refunded via Corporate Check.

Cash:
You may present cash, in person, for advanced payment of your event, however, a valid Credit Card Authorization Form must be on file in the event that you final charges exceed your deposit. Payment must be received no fewer than 72 Business Hours (3 Business Days) prior to your event for the Total GUARANTEED amount as a deposit. Following the completion of your event, any additional charges not already covered by your deposit are due prior to departure. You may present the balance due in cash or request the balance be charged to your Credit Card on file. Should final charges amount to less than your deposit, the balance will be refunded via Corporate Check.

Cashier’s Check:
The policies associated with payment via Cashier’s check are identical to those above for Cash.
Corporate or Organizational Check – You may remit advanced payment of your event in the form of a Corporate or Organizational Check, however, a valid Credit Card Authorization Form must be on file in the event that you final charges exceed your deposit. Payment must be received no fewer than (2) Weeks (14 Business Days) prior to your event for the Total GUARANTEED amount as a deposit. Following the completion of your event, any additional charges not already covered by your deposit are due priorto departure. You may present the balance due in cash or request the balance be charged to your Credit Card on file. Should final charges amount to less than your deposit, the balance will be refunded via Corporate Check.
Please see the “Forms” section of this guide for hotel approved billing documents.  
Please be sure to advise your Catering/Event Manager in advance for any specific instructions on how you would like your bill organized.

©2017 Cendyn. All Rights Reserved.
Doubletree by Hilton Crystal City | 300 Army Navy Drive, Arlington, Virginia 22202-2891